Merchandise Returns

30 Day Hassle Free Policy

You  have 30 days from purchase to return any item. All items must be in original packaging and be in new condition. Partly used or opened  products cannot be returned. All returns must be pre-approved by obtaining a RMA (Return Merchandise Authorization). This can be done via email or phone call (866-385-4930). Return shipping charges are the responsibility of  the customer. The RMA number must be noted on the label.


Products that cannot be returned  because of US Department of Transportation shipping regulations include:  Chlorine sticks and tablets of any kind, pre-filled chlorine packs, Bromine tablets, non-Chlorine pool and spa Shock, Calcium  based pool chlorine, Hydrogen based pool and spa shock (Soft Swim C or Soft Soak Shock), some other pool and spa chemicals.

If you are concerned your order will contain products that cannot be returned, please contact us to discuss your options.

Your Privacy

For your protection, all information  transmitted by you to us while visiting  

our site is secured using the latest technology in software encryption  and  security.  We use the information collected to process orders and to provide you with a  personalized shopping experience. We may also use the information  gathered to send promotional material about Par Inc. of Conn., Par Pool  & Spa and PoolSpaGuru (referred to as PPS & PSG through out the remainder of this Policy Statement) and/or its partners from time to time. This  promotional material is optional and all of our visitors and customers  may opt-out of future mailings by following the instructions located  within the mailing itself.


PoolSpaGuru values our customers' privacy.  We practice permission-based electronic advertising. Please be assured that we will not sell or in any way share your public or private information with any third party without your expressed prior permission.

Order Information
We use registration information (name, shipping address, phone numbers, etc.) to contact customers in regards to orders placed at the web site when necessary. 

Electronic Advertising
PoolSpaGuru will from time to time (currently no more than 2 times per month) send out via email, advertisements of new products,  Sale items, services, and other timely information pertinent to swimming  pools, spas, hot tubs, outdoor & casual living.  Recipients have the option to OPT OUT of any future mailings by clicking on the email link shown in the advertisement.  Recipients may also OPT OUT via notification to corporate telephone which will be shown in the advertising. 

Copyright & Trademark
All text, navigation & layout is copyright protected and is the sole property of Par Inc. of Conn., Par Pool & Spa and parpools.com & www.PoolSpaGuru.com.   Use of any information, wording, text or navigation in any unauthorized  media, advertising, website, etc. without the express written  permission of Par Inc. of Conn., PoolSpaGuru.com  will be considered a violation of the copyright laws of the United  States  and any and all applicable international laws. All copyright  infringements will be vigorously pursued and prosecuted to the full  extent of the laws of the State of Connecticut and the United States of  America.  Use of this material may be used only with prior written  authorization detailing its intended usage and intended media.  Requests  should be made to the address below.  

PoolSpaGuru are registered trademarks of Par Inc. of Conn.